Care Terms
Version forge-care-terms-v4-2026-09-24 · Last updated September 24, 2026
Forge Built Design is a trade name of Eastfield LLC, a Kansas limited liability company based in Derby, Kansas. Legal notices: [email protected].
These Care Terms govern Care plans that are part of the standard Launch + Care package purchased via Stripe Checkout or an Order Summary that links here. By checking the acceptance box (at deposit for the package commitment, and again at balance when Care is charged) and paying, you (“Client”) agree to these Care Terms and the Client Terms (to the extent they apply).
1. Care is standard (not optional)
Every Client buys Launch + Care together. Care is ongoing maintenance / hosting / support as described below. Care is not an optional add-on.
- Care starts at go-live.
- The first Care period is billed with the Launch balance payment.
- Client picks monthly OR yearly at Checkout.
- Deposit clickwrap accepts the Client Terms and these Care Terms as the package commitment (even though the first Care charge is at balance). Balance Checkout also includes Care Terms assent when Care is charged.
2. Plans and fees
Fees are as stated in the applicable Stripe Checkout session / Order Summary. Working list prices may change; Checkout controls. Yearly Care pricing (including any discount vs. monthly) is as stated in Checkout — not hardcoded here.
| Plan | Billing | Notes |
|---|---|---|
| Care — Monthly | Recurring monthly | Cancels under §6 |
| Care — Yearly | Prepaid yearly (or as Checkout states) | Cancels under §6; dollars as stated in Checkout |
If Checkout includes both Launch balance and Care, line items control what is paid.
3. What Care includes (lean)
Unless the Order Summary says otherwise, Care typically includes:
- Hosting of the Client site on Agency-arranged hosting (or Agency-managed hosting account) while Care is active and paid — keeping the site online
- Domain / DNS tending once the site is live (registrar renewal fees remain Client’s unless Checkout says otherwise)
- Reasonable uptime monitoring and security/plugin updates appropriate to the stack Agency used
- Light ongoing updates and local SEO basics as described here (Agency does not guarantee rankings, traffic, or lead volume)
- Up to five (5) minor tweaks per billing month (see §3.1)
- Email/chat support during Agency support hours for Care-covered issues
Support hours: Monday–Friday, 9:00 a.m.–5:00 p.m. America/Chicago, excluding U.S. federal holidays. Non-urgent Care issues: Agency aims to respond within 1–2 business days.
3.1 Minor tweaks (monthly allowance)
A minor tweak means a text or image swap, or an hours / phone / pricing / contact update, on an existing page. Cap: up to five (5) minor tweaks per billing month. Unused tweaks do not roll to later months.
New pages, redesigns, structural or layout rebuilds, and new features are out of Care and require a paid change order / separate quote.
4. What Care excludes
- Redesigns, new page builds, structural/layout rebuilds, custom development, or new feature projects (quoted separately / paid change order)
- Minor-tweak work beyond the five-per-billing-month allowance in §3.1
- Paid advertising, SEO campaigns (beyond local SEO basics in §3), copywriting retainers (unless Checkout says so)
- Third-party premiums, stock, ads — only if pre-approved in writing
- Issues caused by Client (or Client’s vendors) editing code, DNS, or credentials unsafely
- Guarantees of rankings, leads, or revenue
- Domain registrar fees (Client’s domain; pass-through if Agency advances after written OK)
- Continued free hosting after Care ends (see §6.3)
5. Start date; relationship to Launch
Care starts at go-live (or the start date in Checkout if different). The first month or first year of Care is charged with the Launch balance payment under the Client Terms. Ongoing renewals bill per the Checkout / Stripe subscription for the plan Client chose (monthly or yearly).
6. Cancel; refunds; hosting after Care ends
6.1 Monthly
Client may cancel monthly Care anytime by written notice (email and/or SMS OK) or by canceling the Stripe subscription. Cancellation is effective at the end of the then-current paid month unless Checkout/Stripe states otherwise. No prorated refund of the current month after the billing period starts, except as required by law or as Agency agrees in writing.
6.2 Yearly
Yearly Care is prepaid for the term in Checkout. Mid-term cancel default:
- 14-day cool-off from the first yearly charge if no material Care services have been consumed — Client may cancel for a refund of the yearly prepaid amount (less any non-refundable pass-throughs already authorized), except as required by law.
- After the cool-off, yearly Care is non-refundable for the prepaid term except as required by law.
6.3 Hosting after Care cancel or non-payment (crystal clear)
If Client cancels Care, or Care ends for non-payment, or Agency suspends/cancels Care for abuse, illegal content, or material breach:
- Agency may stop hosting and/or take the site offline after written notice (email and/or SMS to the contact on file, plus portal notice if any).
- While fees are current, Client gets the existing fourteen (14) day export window: on written request, Agency will provide a reasonable export of Client content within that window.
- After Care ends, Client is responsible for their own hosting and DNS unless a new Care Order starts.
- Agency does not promise continued free hosting after Care cancel or non-payment.
7. Client responsibilities
Keep login credentials secure; do not break the stack; provide timely feedback; keep billing current; ensure content is lawful. Client remains responsible for domain renewal at the registrar unless Care expressly includes registrar management.
8. Disclaimers; liability; law
Disclaimers, limitation of liability, indemnity, force majeure, and governing law/venue from the Client Terms apply to Care, with liability for Care claims capped at Care fees Client actually paid in the twelve (12) months before the claim (or the then-current Care term fees if shorter). Care services are AS IS to the maximum extent permitted by law; no uninterrupted uptime guarantee.
Kansas law; exclusive Kansas courts (see Client Terms).
9. Privacy and notices
Privacy practices (placeholder until live): https://forgebuiltdesign.com/privacy
Written Care ops notices to Client: email and/or SMS to the contact on file, plus portal notice if any (same outbound rule as Client Terms §14).
Legal notices to Agency under these Care Terms must be sent by email to [email protected] (or such other email Agency designates in writing). A physical mailing address for Agency is available on written request to that email.