Privacy and Texting Terms
Last updated November 5, 2026
Forge Built Design is a trade name of Eastfield LLC, a Kansas limited liability company based in Derby, Kansas. This page explains what information we collect, how we use it, who helps us handle it, how long we keep it, and how our text messages work.
What we collect
From clients and people who contact us: what you give us when you call, text or email us, ask for a call back or sign up. That includes your name, your business or organization's name, phone numbers, email address, the answers on our sign-up form, and the logos, photos and other materials you send for your website, by email or on your own upload page. Those can include photos of you, your crew and your work, and your insurance certificate.
When you order: what you ordered, the terms you agreed to and when (we keep a record of each agreement), and payment records from our payment processor, such as the amount, the date and the last 4 digits of your card. We never see or store your full card number.
About businesses we may call: before we call a business, we look at its public listings, such as its Google Business Profile, its website and its Facebook page. We may keep the business name, its business phone number, address and website, the date we checked, and a screenshot of the public page that shows the number. We call only numbers a business publishes as its own. We also keep a record of our calls and texts with the business and of any request not to contact it.
When you visit our website: the site has no advertising trackers. Our hosting and security provider keeps standard technical logs, such as IP address, browser type and time, and runs a spam check on our forms.
When you sign in to our dashboard: if you choose to sign in with Google or Microsoft, they send us your basic profile (your name, email address and profile picture, if you have one), and we use it only to sign you in. We don't receive or use anything else from your Google or Microsoft account.
How we use it
We use it to answer you and call you back when you ask; to build, host and look after your website; to send invoices, receipts and account notices; to keep the records the law and card networks expect, such as what you agreed to and any request not to contact you; and to send texts only to people who agreed to them. We use the files you send for your website and, if you have Google Profile Care or Get Found, on your Google Business Profile and the other business listings we look after for you. Before any photo goes online, we remove the location details stored in it. We use an insurance certificate only to check what your website says about your insurance. We don't use your files in our own ads or portfolio, or for another client, without your OK. We use software tools, including AI tools such as Anthropic's Claude, to help our team research, write and build. They work for us, only with the information the task needs.
Who helps us handle it
We share information only with the service providers that run parts of our business for us, only as needed for that work, or when the law requires it:
- Cloudflare: website hosting, security, the spam check on our forms, and backup storage
- Supabase: our customer database, staff sign-in, and the private storage for files you upload
- Stripe: card payments
- Quo: business phone calls and texts
- Microsoft 365: our email
- Resend: automatic emails, such as sign-in codes
- Google and Microsoft: signing in to our dashboard with your Google or Microsoft account, if you choose to
- GitHub: a private backup copy of our work records
- AI tool providers, when they help with the work above
Google Business Profile and listings: with Google Profile Care or Get Found, you add us as a Manager of your Google Business Profile, and we post photos and updates and answer reviews in your business's name. What we post there, or on the other listings we set up for you (such as Bing, Apple Maps, Facebook and Yelp), is public. Those companies handle it under their own terms and privacy policies, and it stays on your profile after our service ends unless you remove it. We see the public reviews and reviewers' names there and use them only to reply. We remove our access when that work ends, or sooner if you ask.
Business email is provided by Google under its own terms, and you own the account. Domain registrations go through our registrar and the domain registry.
We do not sell your personal information.
We do not sell or share your mobile phone number or your text messaging consent with third parties for their own marketing.
Text messages
We send text messages only to people who agreed to receive them: for example, by saying yes on a call and then replying YES to our text, by texting us first, or by ticking the optional texts box on our sign-up form. Messages may include links to example websites you asked for, updates about your project, reminders, and account and billing notices.
- Message frequency varies.
- Message and data rates may apply.
- Reply STOP at any time to stop receiving messages. Reply HELP for help.
- Consent to receive texts is not a condition of buying anything from us.
We email you about your project, your account and things you asked for. Account emails, such as receipts and renewal reminders, are not marketing. Any marketing email from us has an unsubscribe link and our postal address.
Payments
Card payments are handled by Stripe. We don't store your full card number.
How long we keep it
- Orders and the terms you agreed to: at least 3 years after your Care ends.
- Payment records: 7 years after the last payment, for tax.
- Call and text records, and the public-listing records and screenshots of businesses we call: at least 5 years after the last contact.
- A request not to contact you: for good, so we can keep honoring it.
- Sign-up answers: while you're a client, and then as long as the records above need them.
- Files you upload or send us: while you're a client. We delete them within 10 business days if your order is refunded before your website goes live, and 90 days after your order stops or your Care ends, unless you ask us to keep them longer.
- If you sign up but don't pay, we delete the files you sent with your sign-up 30 days after your order link expires.
- Backups: we keep write-once backup copies of our records, so they can't be lost or changed. Information we delete from our working systems can stay in those backups, which we use only to restore lost records.
Your choices
You can ask what information we hold about you, ask us to correct it, or ask us to delete it. We answer within 30 days. We can't take down what's already public on your Google profile or listings, but you can remove it there as the owner, or ask us to while we still have access. We keep only what we must for legal, tax or accounting reasons, to finish work you asked for, or to keep honoring a request not to contact you, and copies in our backups, as explained above. To stop texts, reply STOP or email us.
Children
Our services are for businesses and organizations. We don't knowingly collect information from children.
Changes to this page
When we change this page, we update the date at the top.
Contact
Questions about this page: [email protected] or (620) 507-9688. A mailing address for legal notices is available on written request.